The
professional trained to answer customer requests, answer questions and provide
assistance through these channels is called a help desk analyst. They are
often employees from different areas, with the most diverse work histories and
different experiences.
service desk,
view and analyze requests, perform necessary procedures to solve
problems. Install upgrade software and make changes to improve equipment
performance. Controls the stock of spare parts for equipment, ensures that
there are resources available for maintenance, replacements and repairs,
allowing the areas to function fully.
Average help desk analyst salaries are like this:
The help desk analyst is
a professional trained to answer customer requests, answer questions and
provide assistance through the available channels. Each company and each
region of the country operates with different salary ranges, but salaries can
vary from R $ 756 to R $ 7,958.
Increasingly,
professionals who work with support and help
desk are needed in companies from the most diverse branches. Whether
you are a manager or a training professional, knowing what a help desk analyst
does can be very important to your success.
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